How to troubleshoot messages that return a 30008: Message Delivery - Unknown error

If a message you sent is not delivered to the end device and returns a 30008 error code, this means that delivery of your message failed for unknown reasons. Twilio flags this error when we receive a generic error from our partner that contains few details.

The first step to troubleshooting this issue is to attempt to replicate the problems. Attempt to send another test message to this user via a REST API request, or through the API Explorer in Console. If you see similar results, continue troubleshooting with the following checklist:

  • Is the destination device powered on?
  • Does the device have sufficient signal? If not power the device off, wait 30 seconds, and then power it back up.
  • Is the device connected to the home carrier's network? We cannot guarantee message delivery on devices roaming off-network.
  • Can the device receive non-Twilio SMS?
  • Can the device receive messages from another Twilio number (non-Alphanumeric Sender ID), or with a shorter one-segment (non-concatenated) body?
  • Can other devices using the same mobile carrier receive your messages?

Continued Error 30008 Issues

If you can rule out all of the above issues, Twilio's Support team can help investigate what went wrong with delivering your message. Please collect 3 or more message SIDs in your SMS logs from the last 24 hours that were flagged with Error 30008, and Open a support request.

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